Frequently Asked Questions

A collection of answers to common questions we get.

General

What is a VPN service?

A VPN service like AzireVPN offers secure encrypted virtual tunnels between a device and a VPN server located in a data center from different locations. The VPN server will acts as an intermediary between you and the Internet, allowing your Internet traffic to travel to its intended destination from the VPN server.

Your device will therefore be assigned a new IP address from our service and new DNS resolvers allowing you to hide your real IP address and location, and browse the Internet with more privacy, but essentially as you did before using your naked line.

All the data sent and received is encrypted using the best ciphers suites available and is authenticated both by your client and our servers which means that the data integrity is verified after the transport in the tunnel, preventing snooping, alteration or injection by outside parties, including your ISP.

How is a VPN service useful?

You can use a VPN to:

  • Hide your real IP address using a new one from our VPN service, browse the Internet with more privacy, and protect you from network attacks.
  • By-pass restrictions, censorship, throttling or traffic prioritization, especially from strict Internet controlling countries.
  • Access geo-restricted content, even when traveling or living abroad.
  • Connect from hostile networks or public Wi-Fi, preventing snooping and stealing of personal information.
  • Download or upload anything anonymously, without limit.
  • Enjoy a better connectivity with the Internet, which can improve latency in certain cases.
  • Protect your identity as a researcher, journalist, whistle blower or any kind of sensitive position.

Which tunnels are supported and which one should I use?

We support both WireGuard and OpenVPN. WireGuard is a new promising tunnel and we recommend our users to use it, as it is more robust, faster and less bloated than OpenVPN. WireGuard is currently available on Linux, some routers (LEDE and OpenWRT firmware), Android (experimental) and macOS (experimental).

Tunnels are for users who are seeking maximum privacy and security and want to encrypt all their traffic, from all applications.

You can find more information on the Tunnels page.

Are there any logs or is the traffic monitored?

No, we have a strong non-logging policy. We do not record or store any logs whatsoever. No traffic, user activity, timestamps, IP addresses, number of active and total sessions, DNS requests, or any other kind of logs are stored. System logs are disabled. Anonymity of our users is very important to us as described in our Terms of Service.

Moreover, our servers are running using Blind Operator mode which means we took extra security steps to ensure that we cannot monitor any traffic at all.

Finally, another important point is that we operate under Swedish jurisdiction where there are no data retention laws that apply to VPN providers. We publish a transparency report every month, available on our blog, and a Warrant Canary.

Is there any bandwidth or traffic limit?

No, we do not throttle or limit the bandwidth and do not apply any traffic limit. You can download and upload as much data as you want, on every location. We are using dedicated network links and carefully chosen providers for maximum network quality and throughput, to satisfy all of our users needs.

How long can I stay connected to the service?

You can stay permanently connected to the service. We do not impose any restriction or timeout if you do not use the connection. We encourage our users to use our service whenever they are connected in order to maximize their online privacy, including on their mobile devices.

How many times can I switch locations?

You can switch locations as often as you wish, and enjoying the exact same benefits on each one of them.

Do you offer dedicated IP addresses?

We do not provide dedicated IP addresses. However, we provide public IP addresses in each location. These IP addresses are assigned from a pool to only one user at the same time and have all their ports opened. The IP address assigned does not change until any disconnection from the service.